Terms & GTC
The present general terms and conditions (hereinafter the "Terms and Conditions") regulate the relationship between the customer (hereinafter the "Customer") and LA LANGERIE (hereinafter referred to as the "Parties") for the purchase of the products (hereinafter the "Products") proposed in the e-shophttp://www.lalangerie.com/ (hereinafter the "Site")
The Customer is requested to read carefully the general terms and conditions. A copy of the following Terms and Conditions will be sent by LA LANGERIE to the Customer upon request.
1. CONTRACTUAL DOCUMENTS
This agreement is made up of the following documents, in decreasing hierarchical legal value :
- these Terms and Conditions
- the order form
The photographs of the products on the Site are not contractual. LA LANGERIE shall not be liable in case of errors or alterations resulting from the processing of these photographs.
2. PRODUCT AVAILABILITY
All the Products available on the Site www.lalangerie.com are subject to the availability at the time of the order.
LA LANGERIE reserves the right to vary at any time the quantity and/or the type of products that may be purchased on the Site.
The Customer will be informed if the Product requested is not available.
All prices on the Site are stated in Euro.The Customer is guaranteed the price posted on the Site at the time of purchase. The price fixed at the time of purchase is firm and does not include the shipping costs which are extra. Said costs will be indicated in the confirmation of the order.
The prices are not comprehensive of the shipping and delivery charges. Any variation of the VAT applicable rate may affect the sale price of the products of the catalog.
In the event of delivery outside the EU, the Customer will have to pay for customs duties or any other taxes due to the import of products in the country of delivery. The Customer is also solely responsible for the formalities related thereto unless otherwise specified. The Customer is solely responsible for checking whether the products ordered can be imported under domestic law in the country of delivery.
The prices shall vary at any time, especially in case of special offer, promotions or any other marketing efforts.
LA LANGERIE uses its best endeavour to ensure that all pricing information on the Site is accurate, but cannot guarantee the absolute absence of error. In the event that an error in the price of a Product shall occur, LA LANGERIE will allow the Customer the option to confirm the purchase of the Product at the correct price or to cancel the order. If LA LANGERIE is unable to contact the Customer the order will be treated as cancelled.
4. ORDERING A PRODUCT
The details and the price of the Product are detailed in the product's description.
To purchase the chosen Product the Customer shall complete, following the instruction indicated on the Site, and send to LA LANGERIE, the online purchase form. The Customer shall add the Product to the "shopping bag" and, after having reviewed and accepted the shipping expenses and the Terms and Conditions, he/she shall choose the manner in which he/she wishes to pay and proceed to the option "payment".
Shall the Customer need to amend or modify the data inserted in the order placed, the Customer shall follow the proper procedure for the amending of the order as indicated in the Site before submitting the order. Moreover the Customer may amend or modify the number of Products he/she wishes to purchase, adding or deleting one or more Products from the shopping bag.
If the product ordered is not available or is out of stock, LA LANGERIE undertakes to inform the Customer as soon as possible and to indicate a replenishment time.
The Customer may, at its option, wait for the availability of the product or obtain a refund and shall inform LA LANGERIE by written.
5. PURCHASE AGREEMENT
The purchase agreement entered into between LA LANGERIE and the Customer shall be considered completed and duly entered into by the Parties at the time in which the order is duly submitted by the Customer - in accordance with the purchase procedure indicated on the Site and after that LA LANGERIE has received the authorization from the credit card issuer that the payment is accepted or after receiving the payment when using Paypal or bank transfer.
The order submitted by the Customer shall be binding for LA LANGERIE only if the entire purchase procedure has been duly and correctly completed without any error or traced by the Site. LA LANGERIE is not responsible for any eventual errors caused by the technical malfunctioning of the Customer's internet connection service.
LA LANGERIE reserves its right not to confirm the order for any reason whatsoever, in particular for any problem of products procurement or any problem concerning the received order. In addition, LA LANGERIE reserves its right to refuse any order should the Customer requires the delivery to be made in a country for which LA LANGERIE would consider not to be in a position to ensure that the delivery can be made under safe conditions for the Product or within a reasonable delivery period.
By submitting the order to LA LANGERIE, the Customer acknowledges and states that he/she has reviewed and accepted all the indications provided in the purchasing procedure and he/she entirely accepts the present Terms and Conditions.
The online order form will be stored in the Site database for the time necessary for the fulfilment of the order.
LA LANGERIE will send to the Customer an e-mail confirming the receipt of the order placed. The Customer shall immediately verify the content of the e-mail and shall notify immediately LA LANGERIE of any error or other mistake.
The price is payable upon placement of the order. The Customer undertakes to pay the total price of the products (price of products and shipping costs) as stipulated on the Site and also to pay for, or have someone pay for the customs duties, the VAT or any other taxes due to the import of products in the country of delivery, directly to the forwarding or customs agent.
La LANGERIE uses the Paypal system of payment to ensure your payment is securely processed. Your payment details are entered on secured pages, which guarantee they are protected to the highest standards. Your payment details are automatically encrypted when entered on the site. For futher security, LA LANGERIE online boutique does not store any card number.
The Customer shall pay for his order either by credit card CB, VISA MASTERCARD or other credit cart accepted by Paypal, either by Paypal,or by bank transfer.
When approving the order form, the Customer warrants LA LANGERIE that he has all authority needed to use such a method of payment.
Our bank account is in EUROS: for any purchase made in euros, you do not support any bank fee. For payment made in another currency, the exact amount will be calculated in accordance with the current rate of the currency at the time of the payment. Any fee linked to the exchange of currency must be supported by the Client.
7. NON PAYMENT - RETENTION OF TITLE
Title to the ordered products shall pass to LA LANGERIE upon full and definitive payment.
LA LANGERIE reserves its right to claim the return of the ordered products in case of non payment. Under those circumstances, and upon LA LANGERIE's request, the Customer shall return any product for which the payment has not occurred. The Customer shall pay for any costs in connection therewith.
8. TRANSFER OF RISKS
Risks of loss shall pass to the Customer upon delivery of the product to the carrier. Products transportation are at the Customer's own risk, even if they are shipped or returned carriage free.
During the withdrawal period mentioned hereunder, the Customer, as custodian, shall be liable for the product. If the product is damaged or destroyed during the Customer's custody, this latter will bear all the consequences thereof.
9. SHIPPING AND DELIVERY
Products are delivered to the address indicated by the Customer in the order form. Delivery cannot be made to P.O. Boxes or BFPO addresses and these orders will not be processed.
For each order completed on Site, LA LANGERIE will issue an invoice for the shipped Products with the order to the Customer. Once the invoice has been issued no modification of the same will be possible.
Shipping costs can be temporally paid by LA LANGERIE in case of special offers, on some part products or the entire assortment. Shipping costs are clearly detailed in the section « delivery» of the website www.lalangerie.com
Delivery shall be deemed to have been made when the products are delivered to the carrier.
The delivery note given by the carrier, dated and signed by the Customer upon delivery will constitute evidence with regard to transport and delivery.
The Customer shall check the content, the conformity and the condition of the product(s) on delivery thereof.
In the event of delays, damages, total or partial losses, or any problem whatsoever, the Customer shall be responsible for exercising all claims against the carrier. LA LANGERIE shall never be held liable for any reason whatsoever. Therefore, LA LANGERIE advises the Customer to check the condition of the products upon delivery and before signing the acknowledgement of receipt of the parcel.
If the Customer notes any damage he shall reject the products or issue handwritten, precise and dated reservations. These reservations must be confirmed by registered letter with recorded receipt sent to the carrier within three (3) working days following the delivery date of the products. A copy shall be sent to LA LANGERIE.
10. FORCE MAJEURE
It is expressly understood that are considered as cases of force majeure, in addition to those which are usually retained by the law:
- total or partial strikes, interruption of transport facilities or of procurement for any reason whatsoever, legal or governmental restrictions, computer breakdown, interruption of telecommunications including communication networks and especially internet.
Should a case of force majeure occurs, the fulfillment of the order will in a first step be suspended.
If after a three (3) months period, the parties ascertain the continuance of said case of force majeure, the order will be automatically cancelled, unless otherwise agreed by both parties.
11. COLLECTION OF THE GOODS IN THE EVENT OF THE CUSTOMER'S ABSENCE
In the event of the Customer's absence at the time of the delivery, the carrier will leave a delivery notice at the delivery address given by the Customer. The products shall be collected at the address indicated by the carrier and according to the carrier's instructions.
If after the period indicated by the carrier, the Customer has not collected the products, the products will be returned to LA LANGERIE which reserves its right to refund to the Customer the price of the products, the postage costs remaining payable by the Customer.
Claims related to the non conformity of the delivered product(s) with the order shall be made in writing directly to LA LANGERIE and immediately upon receipt of said product(s). The Customer must keep the packaging and the delivery note.
In case of an error, the Customers undertakes to return said product within seven (7) days from its receipt provided that the product is returned to LA LANGERIE, without opening the packaging, in its original condition and packaging, together with all the associated documents.
Once LA LANGERIE has received the product in due form, it will, at its expenses, send the product initially ordered by the Customer.
13. RETURN POLICY
LA LANGERIE wishes to guarantee the complete satisfaction of the Customer. If the Client does not wish to keep a product, the Client shall inform LA LANGERIE maximum 7 days after reception of the product, and shall return the product maximum 15 (fifteen) days after reception.
In order to process a return you will first need to contact our Customer service by phone or email, quoting your order number. LA LANGERIE reserves the right to refuse a returned product if the has not contacted the Customer Service beforehand. LA LANGERIE will provide the Customer with the address where he/she shall return his/her order. Any goods returned must be returned in its original packaging, in the condition in which you received them, shall neither have been used, nor have suffered any damage.
LA LANGERIE shall refund the Customer of the purchase price of the product(s) within thirty (30) days from the return product(s) is received. The delivery costs are not refundable. Refunds are generally made by bank transfer so the Customer may need to send his bank details per email (Including IBAN and BIC code).
If the product is faulty, LA LANGERIE will cover any reasonable return postage costs on presentation of a supporting document. LA LANGERIE will not be held responsible for the refund or the compensation of those Products that have been lost, stolen or damaged.
Shall the Customer decide to modify or delete the submitted order, the Customer shall promptly send an e-mail at the following address: firstname.lastname@example.org.
LA LANGERIE will use its best endeavours to satisfy the Customer. However, once the product has been sent, the order may no longer be modified nor deleted until the Products have been duly returned to LA LANGERIE. To this extent please refer to the prevision of the above paragraph.
In order to avoid any trouble, products are verified before their shipment. The statutory warranty against hidden defects shall be enforceable.
To implement the warranty, the Customer shall contact LA LANGERIE's Customer service who will explain the procedures and where to return the products. The Customer shall return the product at its expenses with the original invoice.
LA LANGERIE undertakes to return an identical product at its expenses, except in case of stock out or a withdrawal of the concerned product from the range proposed by LA LANGERIE. In this latter case, LA LANGERIE will refund the Customer.
16. PERSONNAL INFORMATION
The Customer's personal data (surname, first name, title, occupation, electronic and geographical addresses, telephone and fax numbers, bank information) are collected by LA LANGERIE for the purposes of proper management of orders, deliveries and bills, and in accordance with the French law on IT and Freedom n°78-17 of 6th January 1978, as well as the applicable EU regulations in this area. Under the Law on IT and Freedom, the Customer has the right to refuse to receive unsolicited commercial documents by email. To exercise this right, the Customer must send an email email@example.com or a courier to the registered address of La LANGERIE.
We never make these details available to other companies, except those involved in the fulfilment of your order (warehouse, transport companies). By placing an order, you accept to receive communications exclusively from us (newsletter, special offer, mailings), unless specified otherwise.
17. ERRORS AND MISTAKES
LA LANGERIE uses its best endeavours in order to keep the information on the Site constantly updated. However, it is not possible to guarantee the complete absence of errors on the Site. The Site might carry typing errors, inaccuracies some of which may refer to the price of the Product, to the product availability and/or to the details of the Products.
LA LANGERIE reserves the right to amend the errors and inaccuracies also after that the order has been submitted and furthermore reserves the right amend or modify the information on the Site at any time without prior communication.
18. ELECTRONIC SIGNATURE
The "approval click" constitutes an electronic signature. Between the parties. This electronic signature has the same legal value as a handwritten signature.
19. INTELLECTUAL PROPERTY
LA LANGERIE manages the Site, which remains its exclusive property. LA LANGERIE has created and placed on-line the web page, images, source scripts and data comprising the Site, either directly, or else indirectly through recourse to external contractors. The Site is also protected by national and EU regulations applicable to databases, in particular sui-generis law. With regard to this, LA LANGERIE prohibits any use or extraction of legally prohibited data. The Customer therefore agrees not to circulate or reproduce the Site, in either its entirety or in part, in whatever form that may be. LA LANGERIE is the owner of the brand LA LANGERIE (hereafter called "the Brand"), which is registered with the Institute for Intellectual and Industrial Property. The Customer acknowledges the existing exclusive rights regarding the Brand and agrees not to make any use of it, and more generally not to harm the intellectual and industrial property rights of the LA LANGERIE and the Site. LA LANGERIE reserves the right to request damages and interest in the event of counterfeiting, and more generally any harm brought to its intellectual and industrial property rights. Moreover, the Customer is informed that some of the Products sold on the Site have their brands, designs, models and other similar or complementary intellectual and/or industrial property rights protected. The Customer also undertakes not to harm them.
20. ENTIRE AGREEMENT
These General Terms and conditions represent all obligations of the parties. No other general or special terms and conditions communicated by the Customer shall neither be included in, nor depart from these General Terms.
21. NON RENUNCIATION
Any one or more failure by LA LANGERIE to enforce any provision of this Agreement or to exercise any right shall in no way constitute a waiver of such right or remedy on any future occasion.
Should one or several clauses of these General Terms be considered as being non valid or is declared to be so in accordance with an act, a rule or pursuant to definitive ruling of a competent court, the remaining clauses will remain valid.
This Agreement is governed by the French law for both the substantive and procedural rules.
Contacts: for any further information and assistance on the Site and or on the online purchases please contact the Customer Service at the following e-mail address: firstname.lastname@example.org.
Or at the following mailing address: LA LANGERIE, 128, rue Anatole France, 92300 Levallois-Perret, France.
For any additional information or assistance on the website or the online purchase, you can send a mail to LA LANGERIE, 37, quai du Dr. Dervaux, 92600 Asnières-sur-Seine, France; or e-mail directly the customer service: email@example.com
Company publishing the website www.lalangerie.com: LA LANGERIE SAS. 37, quai du Dr. Dervaux, 92600 Asnières-sur-Seine, France; RCS de Nanterre B528 231509;
Directress of the publication: Gabrielle Betito (in her capacity as President of the Company); Tel: +33(0) 9 70 40 70 18;
E-mail: firstname.lastname@example.org; Site Internet: http://www.lalangerie.com
LA LANGERIE works on orders as soon as the payment is received.
The parcel’s delivery is done by a local carrier through La Poste-Colissimo and is given with a drop off receipt that should be signed by the Costumer.
Delivery lead-time for a European shipping are around 4 to 6 days.
Delivery lead-time for an International shipping excluding Europe is around 5 to 10 days.
After doing his order, the Customer will receive an e-mail with all his informations, login passwords and his parcel tracking number..
The customer should track his parcel here: Track a parcel by entering his parcel number.